Frequently Asked Questions
How Do I Get Started With My Order
Can I order over the phone?
Yes, call (440) 337-4392 and a representative will help put in your order.
Questions About Leads
Are these leads exclusive?
Yes. Leads are never sold more than once.
Are recordings of the calls provided?
Yes. You will receive a recording with each lead within 2 days to post. The lead will be provided to you the same day it is generated.
What is the minimum order?
10 leads per order.
What percentage of these leads turn into sales?
A good goal is to aim for in 1/4 over time.
We have agents that close higher, but every agent will experience different results.
You will not close all sales right away, we encourage you to continue to follow up and work your leads until you get a NO from the customer.
What is the age range of the leads?
Ages 50 - 80 for Final Expense Leads and Ages 67 - 80 for Medicare Supplement Leads.
What is the income levels of the leads?
15k - 50k on Final Expense Leads, 15K - 75K on Medicare Supplement Leads.
Can I use zip codes instead of counties?
Yes, but you need to provide us with enough area to fill your order.
If enough area is not provided on initial order we will contact you for more.
How long does it take to get leads?
We typically start your order within 1 business day. The average order is completed within 4 - 10 business days.
Orders in highly populated zip codes fill faster than orders in rural zip codes. Please make sure you provide us with enough area to call in.
How are the leads delivered to me?
The leads are added into the my leads one CRM system and they are emailed straight to your inbox.
Will the telemarketer use my name on the call?
Yes. Our telemarketers are trained to use your first name when making calls on your behalf, so that the lead will be expecting a call from YOU.
What days and times are the calls being made?
Typically Monday through Saturday 9am - 9pm unless your state has different regulations. We follow all state regulations for calling.
Are the leads scrubbed against the DNC List?
Yes. All list are scrubbed against the DNC list before we start a calling campaign.
Can I print out my leads?
Yes. You can print them out from the CRM system. Some agents do this as a tactic when they door knock the lead to show the client.
Replacement and Refunds
Do you offer refunds?
We do not. All sales are final. We will replace leads that do not meet our standards.
What if I can't reach a lead by phone?
Many agents will stop by the house. If you can't reach the person by telephone.
Attempt to contact them in other ways. Not being able to reach a lead does not qualify for a replacement.
What if they said they already have insurance?
Listen to the recording. If it is true, please alert a representative to replace it.
What is the replacement policy?
Every lead has been reviewed to meet our standards. If you feel the lead is not adequate, you may contact us.
We will review the lead and make a final decision on whether the lead meets our standards or not. If it doesn't (most do) your lead will be replaced.
What if the prospect says they never spoke to anyone?
Listen to the recording. You will see they in fact did speak with a telemarketer and showed interest in hearing from you.
What if the number is disconnected when I call?
This could be temporary, continue to call back or even stop by. It was not disconnected when we called.
Listen to the recording, you will see it was a live line.
What if I get duplicate leads?
If you get a duplicate lead within any 60 day time frame, we will replace it. Duplicate leads happen, sometimes it happens when we are calling the same area.
Have Any Questions not On This List?
Give us a call!